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Belkin® Advanced Secure DisplayPort KVM
BACK TO TABLE OF CONTENTS >
TROUBLESHOOTING
SECTIONSTable of Contents 1 2 3 4 5 6 7 87
I am getting a blank screen on my monitor.
• Ensure that the power switch is in the ON position.
• Check that the display is turned on
• Check that the cables are connected, and check that the display
input is DisplayPort
• Check that all video cables are inserted properly.
• Ensure that the power cord is inserted securely to the AC inlet.
Connect your monitor directly to the computer to verify that your
monitor is functioning properly.
• Reboot the computer.
• Try a different video cable.
• Try a different monitor.
I have difficulty inserting a DisplayPort cable into the Switch.
• Check that the connectors are not bent or damaged.
Check if the contacts on the Switch DisplayPort connectors are
not bent or damaged.
Keyboard
The computer does not detect my keyboard, or my keyboard does
not work when I switch computers or reboot.
Check that the keyboard you are using is connected properly to
the Switch, in the USB port labeled “Keyboard.”
Check that the USB cable between the Switch and the computer
is completely connected.
• Try connecting to a different USB port on the computer.
Make sure the keyboard works when directly plugged into the
computer (the HID USB driver is installed on the computer).
Rebooting may be necessary when trying this.
Make sure you are not using a keyboard with an integrated USB
hub or other USB-integrated devices.
If the computer is coming out of standby mode, allow up to one
minute to regain mouse function.
• Try a different keyboard.
• Do not use a USB extension cable.
The CAPS, NUM, and Scroll Lock lights on my keyboard do
not function when I connect to the Belkin Advanced Secure
DisplayPort KVM.
This is normal operation. The lock-state information is fully functional.
Due to the security of the Belkin Advanced Secure DisplayPort KVM and
known exploitation of lock-state information for leakages, the LED status
is not supported. Please refer to the operating system for verification of
the lock-state information for CAPS, NUM, and Scroll Lock.
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